User Privacy Policy

This Privacy Policy explains how we collect, use and protect personal information when you use Richy Fish. We take your privacy seriously and set out below the types of data we gather, how we use it, who we may share it with and the choices you have about your information.

Types of data we collect

We collect a range of information needed to operate an online casino account, process payments and keep your account secure. This includes data you provide directly to us and information gathered automatically when you use our services.

Personal data

Personal data includes details you give when registering or verifying your account, for example your full name, date of birth, contact information, address, identity documents and payment details. We also keep records of correspondence with our support team and any documents provided for KYC or anti-fraud checks.

Technical data

Technical data is collected automatically and helps us run the site and improve performance. This covers IP address, device and browser type, operating system, localisation information, session logs, crash reports and usage data such as pages viewed and games played.

Transactional data

Transactional data covers deposits, withdrawals, bet and game history, currency used and billing records. We also store information about bonuses and promotional activity where this is relevant to account management and compliance.

Use of information

We use your information to provide and maintain your account, process payments, verify identity, prevent fraud, and comply with legal obligations. We also use data to improve service reliability, investigate disputes, respond to support requests and to personalise your experience where you have consented to this.

Data protection practices

We protect personal information using industry-standard technical and organisational measures. Access to data is restricted to authorised personnel and service providers who need it to perform their duties. We store data on secure servers and use encryption and other safeguards to protect information in transit and at rest.

Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, analyse site usage and show relevant content. You can control cookie settings via your browser and remove cookies at any time. Third-party analytics and advertising providers may also place cookies when you use our site.

Information sharing and third parties

We may share data with third parties to operate the service - for example payment processors, game providers, fraud prevention agencies, technical and customer-support providers and law enforcement where required. We require partners to protect data and only use it for agreed purposes.

User rights

You have rights to access, correct and request deletion of your personal data, and to object to or restrict processing where applicable under relevant data protection law. You may also withdraw consent for marketing at any time. Some requests may be subject to verification and any legal retention obligations.

Access, correction and deletion

To exercise your rights or for any privacy enquiries contact us at [email protected]. We will respond to legitimate requests within a reasonable time and explain any limitations that apply, for example where we are required to retain records for regulatory or fraud prevention reasons.

Privacy policy updates

We may update this policy from time to time. Material changes will be posted on the site and, where appropriate, we will notify you by email or account message. Continued use of the service after changes indicates acceptance of the revised policy.