Responsible Gambling

At Richy Fish we take responsible gambling seriously. We want play to stay fun and under control, so we provide clear tools, guidance and support to help customers manage their activity. If you ever feel that gambling is becoming a problem for you or someone close to you, please contact our team and use the control options below.

Our player protection principles

We are committed to promoting safe play by offering practical measures that let you set limits and take breaks. We encourage informed decisions, honest account information and prompt verification where required. Our approach is focused on preventing harm and responding quickly when concerns arise.

Activity-control tools

Deposit limits

You can set daily, weekly or monthly deposit limits on your account. These limits are designed to help manage how much you add to your account over time. You can lower limits instantly via your account settings or ask support to apply a higher or permanent limit after any cooling-off period.

Loss limits

Loss limits are available to cap the total amount you can lose in a chosen period. These limits are applied at account level and can be set through your profile. If you reach a loss limit, further staking is blocked until the next period or until you request a change that passes the required waiting time.

Time limits and session reminders

Set daily session reminders and maximum session lengths to help control time spent playing. We also offer automatic reality checks that prompt you after a set period so you can pause and reconsider your activity. Short account breaks can be arranged quickly if you feel you need time away.

Self-exclusion

If you need a longer break, self-exclusion can be activated from your account or by contacting support. Self-exclusion blocks access to your account for the selected period and prevents account reactivation until the exclusion ends. If you require extended support, our team can guide you through a longer-term exclusion.

Recognising signs of problematic behaviour

Look out for signs such as chasing losses, borrowing money to gamble, betting more than planned, or neglecting work and family. If you notice these behaviours in yourself or someone else, act quickly by using limits, taking a break or contacting professional support.

Practical tips for staying in control

Set realistic money and time limits before you start. Only gamble with disposable income, avoid using credit, and keep gambling separate from everyday bills. Use account tools to enforce your choices and discuss concerns with a friend or our support team.

Professional help and support organisations

If you need further assistance, you can contact support at [email protected] or reach out to independent organisations such as BeGambleAware, GamCare or Gambling Therapy for confidential advice and treatment options. These services offer helplines, self-help tools and referral to local support services across the UK.